Contacting us for SEMS Help:

The SEMS Help Desk is available from Monday - Friday by phone.

Phone: 718-935-2986 (8am - 6pm, M-F)

>> PLEASE NOTE

  • If you are a public school user, you may request an account for an additional user in your school/office by calling 718-935-2986.
  • Staff at NYC Early Education Centers (NYCEECs) that are using SEMS for verification of pre-K applicant priorities should call 718-935-2986 for password resets between 8am and 6pm, Monday-Friday. To request access for an additional user at your center/organization, please email EarlyChildhood@schools.nyc.gov.
  • Staff at Private/Parochial schools may receive SEMS user accounts to review high school applications once the following information is faxed on school letterhead to 212-374-5568 (Note: A maximum of two user accounts can be created for a school):
    • Your private/parochial DBN code (if known)
    • Principal's name, email address, and contact info
    • Prospective user's name, email address, and contact info
    • Prospective user's title/role at the school
    • Principal's Signature
  • Neither the SEMS Help Desk nor the Office of Student Enrollment can assist you with fixing problems with your IT infrastructure, including network/internet access, printers or software (other than SEMS), or explaining how the infrastructure operates. You must resolve these issues problems through your technical support protocols. For example, if you cannot load the SEMS login page in the web browser running on your PC, you should contact your computer support staff to resolve the problem.

Other Inquiries:

Public School Users: For all other inquiries, including how to receive SEMS training, contact your local Family Welcome Center.
Private School Users: For all other inquiries regarding the High School Admissions process, including how to receive SEMS training, contact the Office of Student Enrollment at HS_Enrollment@schools.nyc.gov.


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